Quest® Spotlight on Messaging
Version 7.0
Release Notes
October 2008
Welcome to Spotlight on Messaging
Spotlight on Messaging helps administrators detect problems in their messaging environment, accurately locate the root cause, and resolve the problems from a single, easy-to-use interface. It provides a robust and informed troubleshooting solution for Exchange, BlackBerry, and Office Communications Server (OCS). Spotlight on Messaging extends Spotlight on Exchange into the messaging world.
From the Management Console, you can launch the Diagnostic Console for an individual server which shows, in real-time, the actual flow of data within individual servers at increasingly granular levels of detail. This level of detail allows you to pinpoint problems and take preventative action.Spotlight on Messaging is comprised of the following diagnostic packs:
The Diagnostic Pack for Exchange is an update for Spotlight on Exchange 5.8. New and updated features include:
- Server Health Test
- Internal Message Delivery Health Test
- External Message Delivery Health Test
- Storage Health Test
- Queue Health Test
- Outlook Web Access Availability Health Test
This is the initial release for Diagnostic Pack for BlackBerry. It includes:
- Server Health Test
- Message Delivery Health Test
This is the initial release for Diagnostic Pack for Office Communications Server. It includes:
- Server Health Test
The following is a list of issues known to exist at the time of Spotlight on Messaging release.
|
Feature |
Known Issue |
Defect ID |
| Message Delivery Health Test and Queue Health Test |
On Exchange 2003 systems,
Exchange Server MAPI Client and
Collaborative Data Objects (MAPI CDO) 1.2.1 may become unstable. This may cause
the Message Delivery tests to fail occasionally. The test will appear to timeout. If the test fails, it will execute normally on the next attempt.
On Exchange 2003 systems, Microsoft Advanced Queue API may become unstable. This may cause the Queue Health test to fail occasionally. This test will appear to timeout. If the test fails, it will execute normally on the next attempt. |
TF# 50900 |
| Outlook Web Access Availability Health Test | On Exchange 2007 systems, if you are using Windows PowerShell, the
Outlook Web Access Availability Health Test fails to connect at the first
attempt. You will see the following error message:
"Failed to retrieve Outlook Web Access connectivity data from Exchange
PowerShell. Mailbox logon statistics are not available." This is caused by a bug in the PowerShell cmdlet. The test does connect on the second attempt. |
TF# 52979 |
| On Exchange 2007 systems, the Outlook Web Access Availability Health Test fails on 32-bit versions of Windows XP. This is caused by a bug in the PowerShell cmdlet. | TF# 53822 | |
| Spotlight on Windows | If you have Spotlight on Active Directory and Spotlight on Messaging installed on the same computer and you uninstall Spotlight on Active Directory, you may receive an error when connecting to Spotlight on Windows in the Diagnostic Console. To workaround, contact Quest Support to re-register Datasource WinPerf. | TF# 52982 |
| Spotlight on Messaging installer | The installer and Deployment Guides list ESM as an unsupported prerequisite on Microsoft Vista. Microsoft recently released a version of ESM that runs on both 32-bit and 64-bit versions of Vista.
Note: This new version of ESM does not ship with MAPI CDO, therefore, you will need to install the latest version of MAPI CDO. Note: You cannot install ESM on the following:
|
TF# 53595 |
| Diagnostic Services | In rare cases on 64-bit versions of Windows XP, an error dialog may appear with text similar to “pure virtual function call”. This error is benign, and the Diagnostic Services will function as expected. The error can be dismissed by clicking OK. | TF# 53838 |
Spotlight on Messaging can be installed side-by-side with Spotlight on Exchange. There is no upgrade path from previous versions of Spotlight on Exchange.
You can migrate data from Spotlight on Exchange to Spotlight on Messaging. For more information, see the Quest Spotlight on Messaging Diagnostic Pack for Exchange Deployment Guide.
Before installing Spotlight on Messaging, ensure your system meets the following minimum hardware and software requirements:
| Platform | x86 or x64, running at a minimum speed of 2 GHz |
| Memory | 1 GB |
| Hard Disk Space | 300 MB on system drive for application. Historical reporting database requires additional space. |
| Operating System |
|
| Database |
|
| Additional Software | The following applications must be installed before
installing Spotlight on Messaging (Note: some may be preinstalled
as part of the operating system):
|
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any character set. It supports simultaneous operation with multilingual data. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, and Japan.
The Spotlight on Messaging release package contains the following products:
Refer to Evaluator's Guide or Deployment Guide for installation instructions.
| info@quest.com | |
| Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA | |
| Web |
Refer to our Web site for regional and international office information.
Quest Support is available to customers who have a trial version of a Quest
product or who have purchased a commercial version and have a valid maintenance
contract.
Quest Support provides around the clock coverage with SupportLink,
our web self-service. Visit SupportLink at http://support.quest.com/.
From SupportLink, you can do the following:
View the Global Support Guide for a detailed explanation of support programs,
online services, contact information, and policy and procedures.
The guide
is available at: http://support.quest.com/pdfs/Global%20Support%20Guide.pdf.
© 2008 Quest Software, Inc.
ALL RIGHTS RESERVED.
This document contains proprietary information protected by copyright. The software described in this document is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.
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Refer to our website for regional and international office information.
Quest, Quest Software, the Quest Software logo, and Spotlight are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. Other trademarks and registered trademarks used in this guide are property of their respective owners.
Spotlight on Messaging 7.0 contains some third party components (listed below). Copies of their licenses may be found on our website at http://www.quest.com/legal/third-party-licenses.aspx.
| Component | License or Acknowledgement |
| Zlib | zlib 1.2.3 |
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