Quest® Archive Manager

Version 4.0.5

Release Notes

August 2008

Welcome to Archive Manager
New in this Release
Resolved Issues and Enhancements
Known Issues
Documentation Errata
System Requirements
Global Operations
Getting Started
• Contents of the Distribution Zip File
• Installing Archive Manager
• Upgrading from an Earlier Version of Archive Manager
For More Information
SharpZipLib GPL License

Welcome to Archive Manager

Quest® Archive Manager is an archiving and management solution that enables email and file data to become a true asset for the organization by capturing, indexing, and storing it for mailbox management, compliance, and knowledge sharing.

New in this Release

Archive Manager 4.0.5 includes the following new features:

Search Exporter Enhancements —
- The Search Exporter has been enhanced to achieve faster export speeds.
- Progress Reporting has been enhanced in the Search Exporter utility.
- The Search Exporter configuration file now supports a parameter to optionally configure the maximum number of messages to put into a PST file before creating a new PST file.
Improved Archive Manager Full Text Index Service — The Full Text Index Service features improved performance of the indexing process by using multiple threads to process the message index queue and attachment index queue in parallel. It also features improved handling of Office document indexing.
Improved web service and web site Performance —
- Web service enhancements improved Search Exporter performance.
- The Offline Client now has faster synchronization with Archive Manager.
New Remote ESM and Administration GUI — The Exchange Store Manager (ESM) extracts data out of Exchange so that it can be loaded into Archive Manager. A new remote ESM installer and configuration editor are available to help you achieve faster data extraction if your Exchange Server is in a different location than your Archive Manager Server, and you have low network bandwidth between the two servers.
Added Support for GroupWise on Linux — Archiving email is supported from a GroupWise 7.0 messaging system server running on SUSE Enterprise Linux.
Documentation consolidation — The Archive Manager documentation suite has been reorganized so that 7 PDF documents now cover the same material as 15 PDF documents in the preceding release. The consolidation eliminates approximately 200 pages of duplicated and superfluous material, while the consolidation of material into fewer books makes information easier to find. The new Archive Manager documentation suite contains the following PDFs:
- Product Overview: Contains the same basic content as in the previous release.
- Quick-Start Guide: Contains the same basic content as in the previous release.
- Planning and Installation Guide for Exchange: Combines the Deployment Guide, Exchange Installation Checklist and Exchange Installation Guide into a single document.
- Planning and Installation Guide for GroupWise: Combines the Deployment Guide, GroupWise Installation Checklist and GroupWise Installation Guide into a single document.
- Administration Guide: Now also contains the PST Importer Overview, Vista Gadget Guide and the administration portions of the Client Guide.
- User Guide: Now also contains the GroupWise Archive Importer Overview and end-user portions of the Client Guide.
- Retention Policy Guide: Is now combined with the Retention Policy Quick-Start Guide.

Resolved Issues and Enhancements

The following is a list of issues addressed and enhancements implemented in this release of Archive Manager.

General

CR 54688	When an HTML body message sent in GroupWise containing the Ł character is viewed in Archive Manager, the Red Shield was displayed, but not the Ł. The Ł is now displayed, and the Green Shield is displayed if the message is compliant .

CR 31832	An image embedded within a message is now displayed inline in the Archive Manager web site.
CR 40865	Inline images in particular messages now display correctly in the Archive Manager web interface.
CR 47334	The Archive Manager web service now removes all javascript from any email displayed in a web browser, to permit opening of the email in Archive Manager and also to preclude the possibility of a malicious cross-site scripting attack.
CR 49793	The SQL script has been updated so that the reindex function will no longer try to insert Null in AttachmentToIndex.
CR 51111	For email arriving in Exchange 2007 with envelope journaling, the journal now reports with a MAPI message rather than an attached .eml file.
CR 49832	The Archive Manager web site now loads much more quickly, even when a user's mailbox contains thousands of folders.
CR 54428	The 4.1.2 database upgrade script now creates a non-unique index on the checksum column in the Exclusion table, which prevents duplicate checksum values in the column in an environment where exclusion rules have already been applied.
CR 52854	A stubbed message with an embedded OLE object, opened in the Outlook Form, now appears with the OLE object in the message body rather than replaced by an attachment with the .ole extension.
CR 53619	Messages with embedded OLE objects that were reconstructed in the Outlook Form can now be restripped. In some cases this requires the configuration setting Exchange Store Manager Force Strip to be set to a value of True.
CR 55607	A saved search that includes a date range no longer loses the date range when the search is recalled.
CR 16388	The Print button in an open message in Archive Manager, viewed in FireFox 1.5.0.x or 2.0.x, now prints correctly.
CR 15657	The page size of a user's search screen can now be increased beyond the actual screen size, and a scroll bar will appear to permit scrolling up and down through the overall list. To specify a new page size (number of lines to display): Start the Archive Manager Configuration Editor. If "WWW Page Size" does not appear in the Key column, add it. Set the value of the key to the number of lines you want for the page size. Update the Configuration Editor and exit. Then shut down the server. Restart the server and Archive Manager.
CR 43959	ASCII control codes in attachment filenames no longer cause "invalid character" errors.
CR 39470	The GSM no longer returns a "filter" error when there are no messages to process from a GroupWise mailbox.
CR 47455	The Exchange utility.exe now correctly updates all messages when run to update URLs.
CR 51536	Message Tag lists are now sorted alphabetically rather than chronologically.

Exchange Store Manager


CR 57600	ESMWorker.exe exits if it encounters a non-delivery report without a Sent header. The ESMWorker.exe no longer exits if it encounters a non-delivery report with a missing Sent header.

CR 55325	When a policy is applied to a specific folder, such as the Deleted Items folder, it is applied to all folders processed after that folder when no other higher-level policies are in place. This issue with the Exchange Store Manager has been fixed.
CR 53283	ESM workers are no longer stalled by a buildup of locks created by other ESM worker processes.
CR 25577	The ESM service now will retry to import messages that could not be processed in a previous run due to MAPI errors.
CR 53680	A code enhancement has eliminated a rare ESM checksum error that prevented a delete policy or strip policy from acting on a message with a non-US-ASCII character in the Subject.

Offline Client


CR 57298	The Offline Client generates the following error when synchronizing to attachments stored in TSM: “The sequence of calls in invalid.” The cause of this error has been fixed.

Data Loader

CR 53712 CR 53713 CR 53714 CR 53715	Improved handling when processing messages with corrupt Office attachments.
CR 50329	The data loader now checks for sufficient disk space before trying to create compliance XML files.

Full Text Index Service

CR 57297	The Full Text Index Service generated the following error message after approximately an hour of indexing attachments from TSM: “Session Rejected. All server sessions are currently in use.” The cause of this error has been fixed.
CR 57309	FTI indexing attachment from EMC Centera is causing a buildup of temp files. Temp files are now cleaned up.
CR 54150	The Full Text Index Service no longer times-out when processing Excel file attachments it cannot fully parse. In such cases the attachments now are indexed up to the point in the file where the error occurs.
CR 54365	The Full Text Index Service performance in reindexing attachments has been significantly improved.

Outlook Form

CR 31690	The Outlook Form now correctly reconstructs messages that contain images in the body.
CR 46733	The Outlook form now correctly reconstructs messages in an Exchange environment that supports only plain text.
CR 43498	The Offline Client Outlook form no longer causes an Outlook crash due to inconsistent version numbers when the form has been upgraded from an earlier version.

Email Searches

CR 56849

Improved process methods have significantly improved the accuracy and performance of date-range searches. Two particularly noteworthy changes:

A more efficient consolidation of date-range and other search criteria within successive queries yields faster, more accurate results.
Within a search string, the words OR, NOT and AND are now interpreted as logical operators, regardless of whether they appear in upper or lowercase, unless they occur within quotation marks as part of a quoted substring. (This change contradicts the current documentation, so is also noted below under Documentation Errata.)

Search Exporter

CR 47352

Architectural and code refinements have significantly improved the performance of the Archive Manager Search Exporter.

CR 53798

The Search Exporter no longer leaks resources during an export to a pst file.

CR 56878

The Search Exporter now exports already-run search results directly to a PST file, rather than repeating the search as part of the export process.

CR 56872

Two aspects of Search Exporter runs can now be configured by an admin to suit the organization's needs. These parameters are configured per user, on the client workstation, in:

...\ArchiveManager\Search Exporter\SearchExport.exe.config

If the SearchExport.exe.config file does not already exist, the admin will have to create it (with a text editor), to contain these lines:

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<appSettings>
<add key="WebServicePageSize" value="#" />
<add key="WebServiceTimeout" value="#" />
</appSettings>
</configuration>

Replace the # variables in these two lines with integers to set the parameter values as follows:

<add key="WebServicePageSize" value="#" />: Sets the number of records the Search Exporter will process per batch. (This is not a limit to number of records processed per program run, since a single run may contain multiple batches.) The default is 1000.
- Example: <add key="WebServicePageSize" value="500" />
<add key="WebServiceTimeout" value="#" />: Determines how long (in seconds) the Search Exporter will wait during a period of program inactivity before concluding that the process is interminably hung, and giving up. The default is 300.
- Example: <add key="WebServiceTimeout" value="600" />

BlackBerry

CR 56018

The web service now correctly detects the Blackberry browser and correctly directs users to the Archive Manager User web site for mobile users.

Installation for Systems with Tivoli Attachment Store

CR 51365

The Setup program no longer generates an error in the Tivoli store setup.

Known Issues

The following is a list of issues known to exist at the time of this Archive Manager 4.0.5 release:

General

CR 32006	Archive Manager Services should be stopped prior to upgrade. This has the potential to reduce upgrade times.
CR 35828	When a strip policy is applied to a user mailbox and a message is modified after Export to Archive Manager but before it is stripped, data may be lost when the message is stripped, as the stubbing shell may be linked to the original message.
CR 48446	When applying a Strip Policy with the "Delete Message Shells" option, this actually applies a delete policy. It applies to all messages of the specified age, whether or not they are stubbed.

Data Loader

CR 48703

Program Event logs fail to note an error if an invalid User ID is entered for the MAPI Data Loader, even though the Data Loader run is interrupted.

Search Exporter

CR 56968

When the Search Exporter is installed, the SearchExporter.exe.config file is not created.

Full Text Index Service

CR 55724

Adobe PDF IFilter v6.0 is the recommended IFilter version that should be installed on the machine running the Full Text Index Service. (Adobe PDF IFilter v6.0 is available as a separate download from Adobe Reader v6.0.) Adobe Reader versions 7 and 8 should not be installed on the machine running the Full Text Index Service if it already contains Adobe PDF IFilter v6.0 because those versions of Reader contain IFilters that are incompatible with Adobe PDF IFilter v6.0.

CR 55489

The FTI invokes only a single IFilter when indexing message attachments, so (for example) the contents of a PDF nested within a zip file are not indexed and are therefore invisible to a search. For a zip file the FTI uses only the zip IFilter, which does support indexing some simpler file formats (txt, doc, etc.), but not a nested PDF.

Web Service

CR 29307

If a BlackBerry or Windows Mobile device user does a reply, reply all, or forwards a message using the Archive Manager Web site for mobile users, and the recipient views the message in Outlook, any text that was entered on the mobile device is missing from the Outlook recipeint's message.

Web Client

CR 30532

By default, on a clean installation, the user won't be able to browse for contacts unless they have been assigned the "Person Search" security attribute. However, users will already have this attribute if an upgrade has been done from an earlier Archive Manager version in which this security attribute was granted.

CR 57028

If you have a remote instance of the Archive Manager Web Site, in order to open messages containing Rich Text Format in the body you must complete these steps on the remote server:

Copy RTF4DLL.dll into the C:\Windows\system32\ folder.
Execute these commands (in the ...\ArchiveManager program folder):
- regsvr32 EasyByte_RTF2HTML_Dll.dll
- regsvr32 RichTx32.ocx
- regsvr32 EastAsianDllv6.dll
- regsvr32 RsaComDll.dll
- regsvr32 RTFImageExtractorv6.dll
Restart IIS.

GroupWise

CR 49045	Archive Manager generates a duplicate mailbox when a user object is renamed but the GroupWise account is unchanged. Users associated with such accounts therefore cannot send emails via the Archive Manager web interface.
CR 49921	If your environment does not permit anonymous bind to authenticate with eDirectory, a third authentication parameter is required in addition to the NDS User and NDS Password parameters. Use the Config Editor to add the NDS User LDAP Name parameter. The format of the NDS User LDAP Name could be a Distinguished Name (e.g., cn=user,ou=organizationalunit,o=context), or an NDS Full Name (NDS:\\TreeName\Context\ObjectName), depending upon the implementation of eDirectory.
CR 56874	Shared folders are not processed correctly with the GroupWise Client version 7.0.3. When this client version is used, only the owner of the shared folder can see messages in the shared folder in Archive Manager.

Archive Retrieve Configuration Editor

CR 51191

To avoid caching old data, which in turn causes unexpected behavior in the Archive Retrieve Configuration Editor, change a setting in Internet Explorer (while logged into the BES system as the same user as the "service account" user):

Tools | Internet Options | Browsing History | Settings | Check for newer versions of stored pages: "Update Always"

Outlook Form

CR 32504	When reconstructing a stripped message with Archive Manager Outlook form, users may see: "This item contains active content that cannot be displayed in the Reading Pane. Open the item to read its contents." Follow the instructions to see the message. The workaround for the issue is: For Outlook 2003 and earlier: Set "Disable Preview Pane" to FALSE using the Archive Manager configuration editor. For Outlook 2007: Install the HotFix: office-kb939596-fullfile-x86-glb.exe ... and set "Disable Preview Pane" to FALSE using the Archive Manager configuration editor. For either Outlook version, any messages already stripped must be reconstructed and stripped again in order to see the change.
CR 41186	Please use the Archive Manager web interface to view attachments whose total path length when downloaded to disk exceeds 264 characters.
CR 35703	Archive Manager Outlook form cannot reconstruct messages (i.e. neither body nor attachments are returned) if a message has a zero byte attachment that is in the database more than once. You can open these types of messages using the Archive Manager Web Interface.
CR 41249	The Archive Manager Outlook form cannot determine when a stubbed message has been deleted by a retention policy, so will display a "Message not found" error message.
CR 57136	The Outlook form may not display attachments in messages forwarded after message reconstruction. This applies to messages containing a single attachment that has been stripped, then reconstructed by the Outlook form, forwarded within the organization, and then stripped in the recipient's mailbox. To avoid this issue, open the affected messages using the Archive Manager Web Site.

Upgrade Process

CR 50519	The upgrade process does not recognize prior installations of the PST Importer, Search Exporter, and Retention Policy Editor components of Archive Manager. You must manually uninstall these components before performing an upgrade. A step for this has been added to the upgrade instructions in the Planning and Installation Guide.
CR 31471	The standard Archive Manager upgrade procedure for systems serving a dual GW/Exchange configuration will disable Exchange services in the upgraded environment. A work-around process has been devised and is published at Quest's SupportLink as Solution SOL31789.

Offline Client

If you enable automatic switching to Cached mode via Group Policy, you cannot turn off Cached mode using the policy. Users will have to turn off Cached mode manually.
The Save as option in Microsoft Outlook does not work properly for attached .msg files in Archive Manager shortcut messages.
After you turn off Cached mode, Outlook links to items located in the offline copy of the archive do not work.
If you are using Microsoft Outlook XP, the number of messages that can be synchronized per each cached folder is limited to 16,000.
If you upgrade any version of Microsoft Outlook, Archive Manager Client toolbars will not be displayed in the new Outlook version. To resolve the issue, reinstall the Archive Manager Client component.
If Microsoft Outlook is not a default email client, the Change Offline Storage Path Wizard may not work.
It is recommended that Outlook 2007 users disable cache mode prior to changing their PST storage path.
The Switch to Cached mode automatically group policy applies to all MAPI profiles of the user.
The Switch to Cached mode automatically group policy is applied only at Microsoft Outlook startup. If the archive is unavailable, the user will be automatically switched to Cached mode only when Outlook is restarted.
Please make sure the correct URL is provided in the group policy. An incorrect URL can cause the Offline Client to become unresponsive.
In Microsoft Outlook XP, formatting in archived HTML messages may not be displayed correctly in the Archive Manager Find preview pane.
Importance and sensitivity settings for the messages located in the offline copy of the archive is displayed incorrectly.
Messages with attachments size more than 50MB may not be available in the offline copy of the archive.
Although the offline copy of the archive is read-only, it is possible to do the following in Microsoft Outlook XP:
- create folders under the Archive Manager node
- move root folders located under the Archive Manager node
It is not recommended to do either of these actions.
If you forward shortcut messages, these shortcut messages may in fact be forwarded instead of the original items.
The Sent date may not be displayed correctly in the offline copy of the archive.
All messages copied to the offline version of the archive are marked as read.
If you move messages or delete messages and folders in the online archive, these changes are not reflected in the offline copy of the archive.
If you rename a folder in your mailbox, the corresponding archive folder in the offline copy of the archive will not be renamed. A folder with the new name will appear in the offline copy of the archive, but you need to make the folder available offline manually.
When you switch to Cached mode, temporary archive folders may appear in the offline copy of the archive, and they will not be removed later.
If you select a message located in the offline copy of the archive and click Reply to All, then recipient of the original message will be listed in the To field.
If a user logs on to the mailbox of a different user, the offline copy of the archive is not available.
In Microsoft Outlook XP, if you select an HTML message located in the offline copy of the archive and click Reply or Reply to All, pictures in the message body may not be displayed.
In Microsoft Outlook XP, when you preview shortcut messages, the From field contains two copies of the recipient address.
Outlook folders containing slash (/) and backslash (\) characters are processed incorrectly. Both in online and offline versions of the archive you may get multiple folders instead of one containing any of these characters.
In the archive, attached items (Contact, Note, Task, Calendar and Journal items) are saved as attached email messages, so some information may not be displayed.
If open a message in the offline copy of the archive and double-click sender name of recipient name, the Properties dialog will not be displayed.
When you access the archive using web interface for mobile devices, you cannot save search queries.
If you send an email from Microsoft Word while Microsoft Outlook is not running, you will not be able to send another email from Microsoft Word, and Microsoft Outlook will not start correctly until you close Microsoft Word.

Documentation Errata

Logical operators OR, NOT and AND no longer ignored as small words in search string — Within a search string, the words OR, NOT and AND are now interpreted as logical operators, regardless of whether they appear in upper or lowercase, unless they occur within quotation marks as part of a quoted substring. (This enhancement is part of the resolution of CR #56849, listed above under Resolved Issues.)

System Requirements

Archive Manager 4.0.5

Messaging System Server Type and Version	Either: Microsoft Exchange: Version 2000 SP3, or 2003 SP1 or SP2, or 2007 or 2007 SP1. Note: Exchange servers must have Microsoft ASP.NET (component of Windows, any supported Windows version). Novell GroupWise server: Version 6.5.4 running on Novell Netware, or GroupWise 7.0 running on Novell Netware or Linux 7.0.0. Note also for the Exchange Store Manager (ESM) and Remote ESM: The service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes. All files named mapisvc.inf on the machine where Archive Manager is installed must have the FullAccess privilege set for the Archive Manager service user group. For the Remote ESM, the user that the Remote ESM is running as must have the "Log on as a service" right. Note also for the MAPI Journal Data Loader: The data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.
Database Server	Either: Microsoft SQL Server 2000 SP4. Microsoft SQL Server 2005, Enterprise or Standard, SP1 or SP2. Note: The Collation settings for the Database Server must be case-insensitive.
Operating System for servers running Archive Manager	Microsoft Windows 2003 Server SP1 or SP2; 32-bit OS required.
Prerequisites for all servers running Archive Manager Services	All of: Microsoft .NET Framework 1.1 (SP1). Microsoft .NET Framework 2.0, plus hotfix NDP20-KB918642-X86.exe, from MS KnowledgeBase article KB918642 (link current as of this release). Microsoft .NET Framework 3.5. Microsoft Visual C++ 2008 Runtime (VCRedist 2008): vcredist_x86.exe. Microsoft Internet Information Services (IIS) version 6.0. Microsoft ASP.NET (component of Windows, any supported Windows version). Note: You can pre-install vcredist_x86 from the PreReqs folder in your downloaded Archive Manager zip file. If you are installing Archive Manager to a different system than the one running the installer, then .Net 3.5 *must* be pre-installed (before running the installer). Microsoft .NET Framework 3.5 and other versions of the .NET Framework required for servers running Archive Manager can be downloaded from the Microsoft Web site. To enable text-string searches and indexing of file attachments: You must install IFilters for the file types you want to search and index: Microsoft offers a pack of IFilters for its Office 2007 file types for free download (link current as of this release). This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx. Adobe offers a free IFilter for its PDF file type (link current as of this release). Our testing found inconsistencies in searches facilitated by Adobe PDF IFilter versions 7 and 8, but the version 6 IFilter works for PDF 5, 6, 7 and 8 documents. IFilters for earlier-version Office file extensions (.doc, .rtf, .xls, .ppt, etc.), and for .txt, .htm and .html files, are installed with Microsoft Windows, and so should already reside on the Archive Manager server. You can verify their installation, and track and manage your IFilters generally, using third-party IFilter browsers, available at little or no cost from independent vendors.
Additional prerequisites for servers running Archive Manager Exchange Store Manager	Both: Either of: Microsoft Exchange System Manager 2003 (Exchange 2000 or 2003). Microsoft Exchange Server MAPI/CDO 1.2.1 (Exchange 2007). SQL Native Client (sqlncli.msi). In a parent/child domain configuration: If you are installing Archive Manager in the child domain, you must create two accounts. An Exchange Store Manager account must be created in the child domain for the Archive Manager installation, and another Exchange Store Manager account must be created in the parent domain.
Additional components required for Archive Manager with GroupWise Services	Both: Novell ActiveX NDAP Controls, either of: Novell-activex_ndap-devel-2007.07.16-1windows.exe. Novell ActiveX NDAP Controls - 20051006.msi. Note: The NDAP controls must be registered by running the regocx.bat file, usually located in: C:\novell\ndk\activex\activex_ndap\regocx.bat. GroupWise client version 7.0.2, or 6.5.6 Update 2 (also known as 6.5.7). Note: Some admins have reported archiving irregularities with 6.5.6/6.5.7, but have resolved them by upgrading to 7.0.2.
Attachment Store Types	File System. EMC Centera 3.1.4 or 4.0. BridgeHead HT FileStore with HDR 2.2 or 2.3-20. IBM DR-550 version 5.4.1 (Version 5, Release 4, Level 1).
End User Mail Client Version	Any of: Microsoft Outlook 2002, 2003 or 2007, running on Windows XP (SP2 or SP3) or Vista (SP0 or SP1). Microsoft Entourage 2004 for Mac running on OS 10.4. GroupWise Client 6.5.7 or 7.0 or 7.0.2 with Novell Client 4.9.1 SP1. Notes: The Archive Manager Search Exporter requires the MAPI version installed with Outlook if users will export to PST format. Installation of the PST Importer requires Windows Installer 3.1 on the client machine.
End User Browser	Any of: Microsoft Internet Explorer 6, either of: SP1 with patch IE6.0sp1-KB942615-Windows2000-x86-ENU.exe, running on Windows 2000 SP4. SP2, running on Windows XP. Microsoft Internet Explorer 7. Firefox 2.x, running on Windows or Macintosh.
Mobile Device Browsing of Archive Manager Web Site	Microsoft Windows Mobile 5.0 BlackBerry 4.1.4a. Although versions 4.1.1 and 4.1.4 (certified for use with Archive Manager 4.0) have not been explicitly tested for this release, no changes have been introduced that are likely to affect their usability.
Stripped Mail Reconstruction for Blackberry Devices	BlackBerry Enterprise Server 4.1, 4.1.1 for Exchange 2003, 4.1.4 for Exchange 2007. The server OS must be 32-bit.

Global Operations

This section contains information about installing and operating this product outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe.

This release has the following known capabilities or limitations: Tested against French OS, SQL and Exchange.

Getting Started

Contents of the Distribution Zip File

The Archive Manager 4.0.5 distribution zip file contains the following:

ArchiveSetup.exe: Archive Manager Installation Package
Documentation folder, including:
- Product Overview
- Documentation Overview
- Quick Start Guide
- User Guide
- Administration Guide
- Planning and Installation Guide for Exchange
- Planning and Installation Guide for GroupWise
- Retention Policy Guide
Prereqs folder, containing:
- Msvcp71.dll
- Msvcr71.dll
- Vcredist_86.exe

Installing Archive Manager

Please see the Planning and Installation Guide (for either Exchange or GroupWise) for full instructions and application notes to install the current version of Archive Manager. The Planning and Installation Guide also provides valuable pre-installation planning information, process checklists, and pre- and post-installation process instructions that are necessary for a successful Archive Manager installation.

Upgrading from an Earlier Version of Archive Manager

The Upgrading chapter of the Planning and Installation Guide (for either Exchange or GroupWise) provides full instructions and application notes for upgrading to the current version of Archive Manager from an earlier version.

For More Information

Contacting Quest Software:

Email	info@quest.com
Mail	Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA
Web	http://www.quest.com

Please refer to our web site for regional and international office information.

Contacting Customer Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com/.

From SupportLink, you can do the following:

Quickly find thousands of solutions (Knowledgebase articles/documents).
Download patches and upgrades.
Seek help from a Support engineer.
Log and update your case, and check its status.

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: http://support.quest.com/pdfs/Global Support Guide.pdf

This document contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchase or personal use without the written permission of Quest Software, Inc.

If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656
Email: legal@quest.com

Refer to our web site for regional and international office information.

Trademarks

Quest, Quest Software, the Quest Software logo, Aelita, AppAssure, Benchmark Factory, Big Brother, DataFactory, DeployDirector, ERDisk, Foglight, Funnel Web, I/Watch, Imceda, InLook, IntelliProfile, Internet Weather Report, InTrust, IT Dad, JClass, Jint, JProbe, LeccoTech, LiteSpeed, LiveReorg, NBSpool, NetBase, Npulse, PerformaSure, PL/Vision, Quest Central, RAPS, SharePlex, Sitraka, SmartAlarm, Spotlight, SQL LiteSpeed, SQL Navigator, SQLab, SQL Watch, Stat, Stat!, StealthCollect, Tag and Follow, Toad, T.O.A.D., Toad World, Vintela, Virtual DBA, Xaffire, and XRT are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. Other trademarks and registered trademarks used in this guide are property of their respective owners.

Third Party Contributions

This product includes the copyrighted software of the following third-party suppliers:

Infragistics NetAdvantage 2005© Copyright 2004 Infragistics, Inc.
HTTP Compress© Copyright 2002-Present Ben Lowery (compress@blowery.org).
MAPI33.NET Library© Copyright AdEx Solutions, Inc. 2004.
EasyMail .Net Edition© 2002 Quiksoft Corporation
EasyByte RTF-2-HTML© 2007 EasyByte Software Limited
BalloonWindow© 2002-2003 Peter Rilling
Janus Controls© 2006 Janus Systems SA
Portions© 2004 Apache Software Foundation, under Apache License 2.0.

Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

SharpZipLib GPL License

The library is released under the GPL with the following exception:

Linking this library statically or dynamically with other modules is making a combined work based on this library. Thus, the terms and conditions of the GNU General Public License cover the whole combination.

As a special exception, the copyright holders of this library give you permission to link this library with independent modules to produce an executable, regardless of the license terms of these independent modules, and to copy and distribute the resulting executable under terms of your choice, provided that you also meet, for each linked independent module, the terms and conditions of the license of that module. An independent module is a module which is not derived from or based on this library. If you modify this library, you may extend this exception to your version of the library, but you are not obligated to do so. If you do not wish to do so, delete this exception statement from your version.

Note: The exception is changed to reflect the latest GNU Classpath exception. Older versions of #ziplib did have another exception, but the new one is clearer and it doesn't break compatibility with the old one.

Bottom line: In plain English this means you can use this library in commercial closed-source applications.