Quest® Performance Analysis for Oracle

Version 6.5.4.1

Release Notes

September 2008

Contents

Welcome to Performance Analysis For Oracle

New in this Release

Resolved Issues and Enhancements

Known Issues

Third Party Known Issues

Upgrade and Compatibility

System Requirements

Global Operations

Getting Started

For More Information

Welcome to Performance Analysis for Oracle

Performance Analysis offers a comprehensive suite for diagnosing and tuning Oracle instance and application workloads. Through advanced diagnostic features and specially-designed interfaces, Performance Analysis transforms Oracle performance management into a faster, easier and more efficient experience.

Performance Analysis is a database real-time monitoring and historical analysis application. The Performance Analysis application uses the StealthCollect(™) resource-light high sampling rate technology, with the capacity to bind between the (anonymous) database activities and the real users, programs and Oracle resource consumers (dimensions) in an intuitive user-friendly interface. Listings, reports, and graphical flows and charts grant you both a system-wide perspective and the ability to drill-down into any existing or user-defined unit.

Oracle instance performance monitoring by system and database administrators is immeasurably enhanced by the Performance Analysis ability to bring together in one screen and report all mission-critical performance data in a customizable manner.

Effective data collection and analysis is essential for identifying and correcting performance problems. Performance Analysis provides the means to comprehensively record Oracle instance activity for an unlimited period for analysis and diagnosis. With Performance Analysis you can:

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New in This Release

Performance Analysis 6.5 introduces the Scalability version, improving the product ability to run on resource extensive high-end Oracle environments, differentiating between mission critical and non mission critical customer databases and allowing an easy mass deployment.

For more information on the specific enhancements click here

Licensing Options

Performance Analysis is installed with a default 30-day trial license key, which also includes support for two supplementary modules:

Activate the full production version license of Performance Analysis and purchased module support by entering a valid Authorization Key and Site Message in the Help | Help – About | Trial Version | Product Authorization dialog.

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Resolved Issues and Enhancements

Performance Analysis version 6.5 is designed to deliver significant scalability and performance agent improvement. The improved agent is faster, consumes much fewer resources and therefore suitable for mass deployments.

General Product Improvements

  • AES 256 – User/Password information is now encrypted with AES 256bits to comply with current security standards
  • Vista Clients support
  • LDAP support
  • Enhanced grid filter capability
  • Support for Oracle version 11G implementing AMM

    • Sampling Agent Improvements

    The sampling agent algorithm has been significantly improved.

  • Sampling Frequency – the agent will now scale to 20 samples per second on the most intensive environments delivering unparalleled data precision and quality.
  • Other Activity – the new agent algorithm has been improved allowing the agent to detect extremely short statements, hence reducing the occurrences of the Other Activity problem to negligible levels.
  • OPATCH Support – the agent will automatically adjust to different OPATCH installations, eliminating the need to install a dedicated patch.
  • Support for Oracle version 11G
    •

    Middleware Improvements

    The Middleware code has been optimized to dramatically reduce the component’s resource consumption.

    Performance Analysis version 6.5 supports more installations on the same middle-tier host in comparison to previous agent releases.

  • Memory Footprint – significant reduction in the Middleware’s memory footprint.
  • Processes – amount of agent processes is reduced by half.
  • Performance – overall performance is significantly improved allowing smooth and quick UI experience.
  • Configuration Profiles – support for fine tuning of agent configuration that balances completeness of data collection and associated agent resource costs.

    • Repository Improvements

  • Increased Scalability - Previous agent version supported up to 40 monitored instances in the same repository instance. Version 6.5 introduces partitioned repository schema that allows increasing that limit by creating additional partitions. The partitioned schema makes the repository host capacity the practical limit for amount of contained instances.

  • Improved Execution Plan Collection – the agent collects SQL execution plan via the v$sql_plan view when possible, reducing collection cost.

    • Customer-Related Resolved Issues

    Newly Supported Platforms and Database versions

    The following list details issues addressed and enhancements implemented in this release of Performance Analysis for Oracle.

    Feature/component

    Resolved Issue

    Change Request
    Installation Failure to verify Java version when an unsupported AWK version is detected CR#232327
    Handling missing libraries in a clean Windows machine CR#232537
    Detecting the correct architecture to enable support of windows 2008 CR#232536
    Support installation of an agent on a 32-bit Oracle instance in a 64-bit environment on Linux CR#232996
    Better error handling in the agent silent installer (used for mass dedtribution) CR#233247
    Add notification for deprecated 32-bit platforms and prevent installation on a mismatched platform CR#232999, CR#232998
    Fix the console mode interface to better encrypt the password on Linux installations CR#232043
    Support firewall installations using the silent installer CR#233265
    Wait events Prevent the "error event" from showing on Linux CR#232286
    Metrics Fixed the "RAM size" and the the "free memory" on AIX5.3 CR#232846, CR#232911
    Internal exceptions Fix the rare Signal 11 exceptions in the agent components CR#232513, CR#232682, CR#233135
    HTTP administration Remove the internal user link from the user administration CR#232757
    Enable eliminating the HTTP connection with an extended configuration flag CR#232758
    PeopleSoft Add support for PeopleSoft users, SQR Unix process id CR#232107
    General Set the online refresh rate to 15 seconds after an agent upgrade CR#232911
    Fix the growth in the monitored instance schema that was caused by the time pyramid CR#233058
    An issue that caused a failure of the repository configuration was fixed in the change tracking scenario. CR#233057
    Better handling of the DST change CR#233219

     

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    Known Issues

    The following is a list of issues known to exist at the time of the Performance Analysis 6.5 release.

    Feature/Component

    Known Issue

    Change Request
    General Installing the Performance Analysis Client/Agent in a folder that contains non-English characters is not supported. CR#217969
    Agent
    Initiate the adding of a repository to an existing installation from the monitored host. If the repository is not added from the monitored host, manual SQL scripts for the granting of required privileges to the Oracle user will be unavailable. The scripts can be accessed from the installation DVD accessible via the Performance Analysis Overview page on the Quest web site. CR#217993
    Installing the version 6.5 Performance Analysis Agent Collector component on a new monitored host and attaching it to a Middleware component version that is lower than version 6.5 is not supported. Known product limitation
    Changing a password for the monitored schema user for the second time requires a Middleware restart. CR#233374
    In rare cases a sql statement is not found and will be represented in the form of a fixed hash value "1 1073741824" CR#231891
    All changes in the Resource Saving options will take effect only after restarting the Agent. CR#231293, CR#231228
    An Agent with a middleware component that has been configured to use an Oracle client installation (Oracle Home) of version 10g or later, will be restricted to:
    • Monitoring an Oracle instance of version 9i or later.
    • Using a Performance Repository of version 9i or later.
    		CR#217994
    Transferring an agent to use a partitioned repository is not supported once an agent is configured to use a repository that is not partitioned.

    Workaround: contact Quest Support.

    		 CR#231470
    Installing the Performance Analysis Agent files on a network drive (even a mapped one) is not supported.

     

    		 CR#227254

     
    A Performance Repository database can not be configured with a UTF8 character set. CR#227253

     
    Oracle servers that are configured with the parameters O7_DICTIONARY_ACCESSIBILITY set to False and REMOTE_LOGIN_PASSWORDFILE set to NONE require manual granting of privileges for the monitored host Agent installation. CR#217997
    Repository installations require only a user with DBA role. If user SYS is used in the granting of privileges then the ‘Manual grant scripts’ option must be used. CR#217998
    For installations running on the IBM AIX, or HP-UX server platforms, the Total Physical I/O Operations, Total Physical Reads and Total Physical Writes metrics will be displayed as zero, as the operating systems do not support these statistics. CR#217999
    When performing installation in console mode, avoid pressing the keyboard Insert key as it may append invisible invalid characters to the user input. CR#218000
    The Performance Repository instance must be version 9i or later Enterprise Edition. CR#218002

    Performance Analysis will report the syntax of a running SQL as "No SQL Address" in case Oracle reports the corresponding SQL address as 0.

    		 Oracle bug
    The RedHat 8.0 platform requires application of the 'glibc-2.3.2-4.80.8' or later patch. CR#218003
    Agent Upgrade
    Upgrading an existing Agent is only supported from version 6.x and on Known product limitation
    When installing the Agent on an instance serving Oracle Applications that have a 4th minor version number (i.e. 11.5.10.1) the installation will fail with an internal error, as the installer expects only a three part version number (i.e. 11.5.10).

    Workaround:

    1. Use the following sql to determine the Oracle Applications version:
      SELECT release_name FROM applsys.fnd_product_groups
    2. Contact Quest Support.
    		 CR#218007
    For clients of Oracle8 connecting to a repository of Oracle9i, when using NCHAR data types and AL16UTF16 character set, you will encounter problems if:
    • Your Oracle9i database is created with the National character set either omitted or explicitly set to "AL16UTF16"

    - And -

    • You use NCHAR, NVARCHAR2 or NCLOB data types

    - And -

    • You have an Oracle8.0 or Oracle8i client which needs to read or modify the data in these columns.
    		CR#218008

    Performance Analysis Client
    Installation procedures (install/uninstall) of Performance Analysis Client on a Windows Vista environment requires use of the "Run as Administrator" option in order to finish successfully. CR#227252
    A User Define Collection name must contain explicitly English characters, creating a User Defined Collection that contains non English characters will fail. CR#224808
    Upgrading a Middleware component on a Windows platform, working in a multi-tier environment, will fail in the rare situations where the Middleware component processes are locked and are unable to terminate.
    Workaround: Please contact Quest Support.    		 CR#233270
    Supplying a username that is different than the current logged in user in Citrix environment under the scheduled reports module will result in an in an access violation message. This message can be ignored since the report scheduling process is successful. CR#224074
    Uninstalling Performance Analysis in the Citrix environment removes the Performance Analysis configuration files and saved reports of the uninstalling user only, in the following directory: C:\Documents and Settings\<Logged In User>\Local Settings\Application Data\Quest Software\Performance Analysis 6.0. CR#217970
    If the following three circumstances occur:
    • The default Performance Analysis Agent login parameters (user: quest, password: quest) have been changed.

    • The connection profile Save password check box has been cleared.

    • An invalid Performance Analysis Agent login parameter has been entered.

    Then, the connection profile parameter dialog box will include a Default connection check box, which should be disregarded.

    		 CR#217972
    Compare reports of dimension values <EMPTY> may generate reports with a dimension whose name is a blank string. CR#217973
    Only the HTML and PDF file types are supported in the Executive Workload Summary Reports wizard | Print dialog, Print to File option. Other file types will not be correctly formatted. CR#217974
    A second clicking of the Explain Plan History dialog Print button is required for the printing to be initiated. CR#217976
    The Refresh Now button functionality in the initial Performance Analysis connection screen will not detect 'tnsnames.ora' entries created while the connection dialog was active.

    Workaround: To detect the newly added entries close the dialog, open it again and click Refresh Now.

    		 CR#217977
    If the uninstall procedure of the Performance Analysis or of the Quest installer itself fails to remove all of the installed software directories, subsequent installations will automatically be placed under the previous installed directories.

    Workaround: Remove all of the installation directories prior to reinstalling the product.

    		 CR#217978
    Due to third party incompliance this version does not support the Chinese language. CR#217980
    The Advisory tab in the Agent Administration utility may display an error in case of a Repository database problem. The Agent administration utility remains otherwise functional. CR#217981
    In extremely rare situations, using Oracle versions 10.1.x might cause metric data overflow resulting in a client crash.

    Workaround: Please contact Quest Support.

    		 CR#217983

    The Save to PDF option might result in an error or in no action at all. This case is a result of a faulty PDF tool installation which logs into the Quest Software installation directory\PDF tool setup directory\install.log. The actual problem is an extra space after the directory path in the system variables.

    Workaround: Verify that the above is the case and work around as follows:

    • Open a command prompt.
    • Type PATH inside the command prompt.
    • If the line looks something like this “path=c:\windows;c:\windows\system32;c:\windows\system32\wbem ;”
      then manually remove the space from the system path.

    In case the problem persists or if during the work around the space character was not found, contact Quest Support.

    		 CR#217984
    Real Application Cluster (RAC) For installations supporting Real Application Clustering (RAC), when in RAC mode, cross-instance blocking locks are not displayed. CR#217985
    When monitoring RAC configurations, the Execution Plan Change properties may contain blanks. To work around this problem, access the instance of interest not from within a RAC configuration. CR#217986
    When installing StealthCollect on a RAC system, all StealthCollect Agents installed on all RAC nodes MUST use the same Performance Repository database. Otherwise, Explain plans including Change Tracking might be corrupted. CR#217987
    When monitoring RAC configurations, shortcuts consisting of instances without any data may result in an error message. CR#217988
    Performance Analysis ignores user-defined changes initiated when monitoring a RAC system. In RAC configurations, user-defined changes must be created at the instance level. Log on using Performance Analysis directly to each of the underlying Oracle RAC nodes (so you're actually in a single instance mode) to add user-defined changes from that mode. These changes will also be visible when monitoring the consolidated RAC system. CR#217989
    Quest recommends monitoring up to 4 nodes in an RAC environment.  

    Online Help

    		 Online help is not accessible from within the Schedule Report configuration dialog. CR#217990

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    Third Party Known Issues

    Quest Support policy for Performance Analysis agent running on Solaris 10 Containers (Zones)

    The Performance Analysis agent version 6.0 (and later) has been certified to run on Solaris 10 Containers (also known as Solaris Zones). This configuration requires installing the Performance Analysis agent in the zone in which the Oracle server is installed.

    Quest will use commercially reasonable efforts to investigate potential issues with the Performance Analysis agent running in conjunction with Solaris Zones. As part of the investigation Quest may require the customer to reproduce the issue in the Global Zone.

    Where issues are confirmed to be unrelated to Solaris Zones, Quest will support its software in a manner that is consistent with support provided when that software is not running in conjunction with Solaris zones. If support determines that the issue is with Solaris Zones or the problem cannot be replicated on a physical system not running Solaris Zones, then the customer will need to work with Sun to resolve the issue.

    Other Known Issues

    The following is a list of third party issues known to exist at the time of the Performance Analysis 6.5 release.

    Feature

    Known Issue

    Change Request

    McAfee v5.5

    McAfee v5.5 installations may not allow the Performance Analysis installer to complete.

    Workaround: Contact Quest Support.

    CR#214140

     

    Operating system

    Client machines that are running under regional settings that are configured with UTF8 settings are not fully supported in this version.

    CR#217991

    Citrix

    When running Performance Analysis on Citrix, sufficient OS permissions are required to run scheduled reports.

    CR#213889

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    Upgrade and Compatibility

    Agent Upgrade

    Performance Analysis version 6.5.x supports direct upgrade from version 6.0 and above. Users running a lower version should first upgrade the Performance Analysis Agent to version 6.0 and then upgrade to version 6.5.

    Users running Performance Analysis version 6.0 and above should take the following steps to assure successful upgrade to Performance Analysis version 6.5.x

    1.  Run the upgrade procedure once for every host running an Agent component (whether Middleware or monitored host installation)

    2. Download the Performance Analysis Agent version 6.5 installation file matching the target middleware and Oracle platform

    3. Run the latest Agent installation file on the Middle-tier (Middleware component), choose the Upgrade Agent Components option and follow the displayed instructions

    4. Run the latest Agent installation file on the monitored host (Collector component), choose the Upgrade Agent Components option and follow the displayed instructions

    Users running Performance Analysis version 5.0 and 5.5 should take the following steps to assure successful upgrade to Performance Analysis version 6.5

    1. Run the upgrade procedure once for every host running an Agent component (whether Middleware or monitored host installation)

    2. Download the Performance Analysis Agent version 6.0 installation file matching the target middleware or Oracle platform

    3. Run the Performance Analysis Agent version 6.0 installation file on the target host, choose the Upgrade Agent Components option and follow the displayed instructions
    4. Download the Performance Analysis Agent version 6.5 installation file matching the target middleware or Oracle platform

    5. Run the latest Agent installation file on the Middle-tier (Middleware component), choose the Upgrade Agent Components option and follow the displayed instructions

    6. Run the latest Agent installation file on the monitored host (Collector component), choose the Upgrade Agent Components option and follow the displayed instructions

     

    Customers deploying Performance Analysis on various monitored instances would benefit the most from this scalability release. Nevertheless, Quest Software realizes that upgrading all of the agent components at once is not realistic when large deployments are involved. Therefore, Quest Software supports upgrading the Middleware component to version 6.5 while gradually upgrading all of the monitored instances, one after another. The gradual upgrade process will neither incur data loss nor interfere the production monitoring.

    Note: The above statement should be executed in accordance with the upgrade and compatibility section. A monitored agent component version 6.0 and above will continue to monitor the instance, but will benefit from the scalability changes only after carrying out a full upgrade of the Collector component side.

    For detailed instructions visit the Performance Analysis Overview page or contact Quest Support.

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    System Requirements

    Before installing Performance Analysis 6.5, ensure your system meets the following minimum hardware and software requirements:

    Client Requirements

    Platform Pentium III (Pentium IV recommended) or compatible processor
    Memory

    Dedicated Client: 512 MB of RAM minimum

    Shared Client: 1024 MB of RAM minimum

    Note: The memory required may vary based on the following:

    • Applications that are running on your system
    • Size and complexity of the database
    • Amount of database activity
    • Number of concurrent users accessing the database
    Hard Disk Space

    450 MB of disk space required for a full installation, which includes 200 MB download of temporary setup files that can be removed at the completion of the installation.

    Notes:

    • The disk space required may vary based on options selected for installation.
    • Database files extracted from a backup require additional storage space depending on the size of the database.
    Monitor VGA with a minimum resolution of 1024x768, small fonts
    Printer Optional for printing graphs and reports
    Mouse Required for accessing all features
    CD drive or Internet connection Required for installation only
    Operating System
    • Win2000 (SP3 or later)
    • Windows XP (SP1 and SP2)
    • Win2003 (R1 and R2)
    • Vista Business
    Browser

    Microsoft Internet Explorer 6.0 or later
    Citrix Support
    • Platform Level    - MetaFrame XP 1.0 Server for Windows
    • Feature Release - MetaFrame XP 1.0, Feature Release 1 through 4
    Solaris Container Support Performance Analysis for Oracle is compatible with Solaris 2.10 Zones.

    Server Requirements

    Platform UNIX
    • IBM AIX 64-bit versions 5.1, 5.2, 5.3, and 6.1
    • HP-UX    64-bit versions 11, 11.11, 11.23 and 11.3
                   64-bit Itanium version 11.23 and 11.3
    • Sun Solaris SPARC versions 2.8, 2.9, and 2.10
    • Sun Solaris x64 version 2.10

    Linux

    • RedHat AS 32-bit versions 2.1, 3.0, and 4.0
                       64-bit (x64) version 3.0, 4.0 and 5.1 (10g and up)
    • RedHat 32-bit versions 8.0 (with application of the glibc-2.3.2-4.80.8 or later patch)
                                 and 9.0
    • SUSE 32-bit versions 8, and 9
               64-bit (x64) version 9 and 10
    CPU

    According to the Hardware requirements document accessible through the Performance Analysis Overview page.

    Memory

    According to the Hardware requirements document accessible through the Performance Analysis Overview page.

    Hard Disk Space

    According to the Hardware requirements document accessible through the Performance Analysis Overview page.

    Operating System
    • Windows 2000

    • Windows 2003 32 bit
                            64 bit (Itanium)
                            64 bit (x64)

    • Windows XP (up through SP2)
    CD/DVD drive or Internet connection Required for installation only
    PeopleSoft Versions 8.0 or later
    Oracle Applications Versions
    • 11.0.x
    • 11i or later (11.5.5 or later for E-Business advisories)
    • R12 is partially supported
      • Full Oracle Application dimensions support
      • E-business advisories are not supported
    Performance Repository Oracle version 8.1.7 or later with Bitmap indexes supported. Quest Software periodically extends the support for new database and platform versions. For registered Quest SupportLink users, click here to view and download the latest support patch updates.
    Oracle Versions
    • 8.1.7
            32-bit: Linux, Windows
            64-bit: HP-UX, Sun Solaris SPARC
    • 9.0.1
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, Sun Solaris SPARC
    • 9.2.0
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, Sun Solaris SPARC
    • 9.2.0.2
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Windows Itanium
    • 9.2.0.3
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Windows Itanium
    • 9.2.0.4
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Linux x64, Windows Itanium
    • 9.2.0.5
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Windows Itanium
    • 9.2.0.6
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Windows Itanium

    • 9.2.0.7
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, Sun Solaris SPARC, Windows Itanium, Linux x64, HP-UX Itanium

    • 9.2.0.8
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Windows Itanium, Linux x64
    • 10.1.0.2
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Windows Itanium
    • 10.1.0.3
            32-bit: Linux, Windows
            64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Linux x64, Windows Itanium
    • 10.1.0.4
           32-bit: Linux, Windows
           64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Linux x64, Windows Itanium
    • 10.1.0.5
           32-bit: Linux, Windows
           64-bit: AIX, HP-UX, Sun Solaris SPARC, HP-UX Itanium

    • 10.2.0.1
           32-bit: Linux, Windows
           64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Linux x64, Windows Itanium,
           Windows x64, Sun Solaris x64

    • 10.2.0.2
           32-bit: Linux, Windows
           64-bit: AIX, HP-UX, HP-UX Itanium, Sun Solaris SPARC, Linux x64, Windows Itanium,
           Windows x64, Sun Solaris x64
    • 10.2.0.3
           32-bit: Linux, Windows
           64-bit: AIX, HP-UX, Sun Solaris SPARC, Linux x64, Windows Itanium, Windows x64,
           HP-UX Itanium, Sun Solaris x64
    • 10.2.0.4

           32-bit: Linux, Windows

           64-bit: Linux x64, Sun Solaris SPARC, HP-UX Itanium, AIX, HP-UX, Windows x64

    • 11.1.0.6
           32-bit: Linux, Windows
           64-bit: AIX, Sun Solaris SPARC, Linux x64, Windows x64, HP-UX Itanium, HP-UX

      Note that support for Oracle version 11g on Linux 32-bit requires ES/AS 4 (update 3 or higher, Nahant 3)
       

    Performance Repository Requirements

    Performance Analysis requires 2.5GB of free disk space on the repository host in order to create the repository database – 2GB for data files and 512MB for transaction log files. An additional allocation of 2GB of free space is required for each additional instance that is attached to this Performance Repository.

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    Global Operations

    This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

    This release supports any single-byte or multi-byte character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

    This release has the following known capabilities or limitations:

    1. This release was officially certified on the following localized non-English Windows versions: German, French and Korean.
        Windows versions that are supported according to the above statement and were not officially certified may suffer from various I18N related issues.

    2. Using the Japanese "Publish to PDF" feature with non English characters is not supported.

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    Getting Started

    Agent Installation Instructions

    Performance Analysis Agent installation should be performed as follows.

    Single-tier Configuration

    Download the Agent installation file matching the target Oracle platform

    Run the installation file on the Oracle host and follow the displayed instructions.

    Multi-tier Configuration

    1. Download the Agent installation file matching the target middleware host platform
    2. Run the installation file on the target middleware host and follow the displayed instructions.
    3. Download the Agent installation file matching the target Oracle platform
    4. Run the installation file on the Oracle host and follow the displayed instructions.

    For detailed instructions please visit the Performance Analysis web site or contact Quest Support.

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    For More Information

    Contacting Quest Software:

    Email info@quest.com
    Mail Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA
    Web

    http://www.quest.com

    Refer to our Web site for regional and international office information.

    Contacting Quest Support:

    Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.  Quest Support provides around the clock coverage with SupportLink, our web self-service.

    Visit SupportLink at http://support.quest.com. From SupportLink, you can do the following:

    View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.  The guide is available from  http://support.quest.com/pdfs/Global Support Guide.pdf.

     

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    This document contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

     

    © 2008 Quest Software, Inc. ALL RIGHTS RESERVED.

     

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    This product includes software developed by third parties. License information for these components is available from the Performance Analysis Overview page.

    If you have any questions regarding your potential use of this material, contact:

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    The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

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